All complaints are treated seriously and promptly by our staff. If you wish to make a complaint then please put it in writing in the first instance by email to

Following our complaints procedure we will allocate your compliant a unique number so that it can be tracked and fed into our management reporting processes as management are keen to ensure all customers are treated fairly and responded to promptly.

If you feel that your complaint is not being dealt with adequately we encourage you to call and speak to us in person on our general number.